Accessibility Needs

A Wholly Inclusive Experience

All-accessible events where everyone feels welcome

Meeting the accessibility needs of the diverse all-abilities population is crucial to successfully holding a completely inclusive event.

VVC takes the worry out of meeting accessibility needs, requests, or requirements for clients, guests, and audience members so everyone will feel welcome and be able to participate

Accessibility Services

Our accessibility services are designed to fulfill every need:

  • Live on-screen captions for events and webcasts
  • Integrating ASL and C.A.R.T. services onto our large screens, monitors and webcasts
  • Captions for videos and web broadcasts
  • Adding open or closed captioning for web broadcasts in post-production
  • Assistive hearing devices
  • FM and infrared systems for simultaneous interpretation and assistive listening
  • Accessibility ramps for stages
  • A variety of ramps for stage heights between 8″ and 24″ high

Accessibility Service Plan

Our commitment to excellence in providing a wholly inclusive environment for people of all abilities allows everyone to feel welcome and engaged:

Assistive Devices

Our staff members are fully-trained with various assistive devices that may be used by clients or audience members while accessing our services.

Communication

All communication with people will be carried out with respect to their individual abilities, so all messaging is completely understood.

Service Animals

We welcome people of all abilities and their accompanying service animals. Service animals have access to the premises that are open to clients.

Support Persons

Support persons have access to our premises when accompanying clients who need them.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities that would affect our commitment to serve clients of all abilities, we’ll promptly notify our clients.

Full Accessibility Training for VVC Staff

VVC provides comprehensive accessibility training to employees who deal with the public or other third parties on their behalf.

AODA training was completed for current VVC staff on October 4, 2011. Training for new staff is completed within 6 months of their hiring date.

Our accessibility training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • VVC’s plan related to the customer service standard
  • Interaction and communication with people with all abilities
  • Interacting with people who use an assistive device or require the assistance of a service animal or a support person
  • Using the various types of devices (e.g. TTY, wheelchair lifts, etc.) available on- or off-site that may help with providing goods or services for people of all abilities
  • Staff will also be trained when changes are made to the AODA

Feedback Process

We want to hear your feedback on how VVC provides goods and services to people of all abilities.  You can notify us through our contact page, email, or by telephone.

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Or, call us at 905-602-6977